CTM Webhooks vs Standard CRM Webhooks
It's important to understand the difference between these two types of webhooks:
Standard CRM Webhooks: Only create new records (Leads, Accounts, Call Logs, etc.). Cannot update existing records.
CTM Special Webhooks: Can both create AND update existing records in Dazos.
Dazos Record Update Webhook
The 'Dazos Record Update' webhook is a key component of CTM integrations. This webhook:
Triggers at the end of calls
Updates existing records with data entered during the call
It is part of the default implementation configuration
How This Works in Practice
When an agent adds information during a CTM call (such as a Score or notes), this data can be automatically updated in the corresponding Dazos record. Here's the typical flow:
Call starts, and an initial record is created with basic demographics
The agent enters additional data during the call in CTM
Call ends and triggers the 'Dazos Record Update' webhook
The existing record in Dazos is updated with the new information
Configuration
The Dazos Record Update webhook is typically configured as part of the default CTM implementation setup. If you need to verify or modify this configuration, contact your implementation team representative.