Dazos

When consolidating tracking numbers into a new CTM realm during migration, the new account may contain cloned copies of previous location webhooks alongside the master webhooks. This causes both the old location-specific webhooks and the new master webhooks to fire simultaneously, creating duplicate lead entries for the same call.

Follow these steps to identify and remove duplicate webhook entries:

Access your new CTM account: Log into the CTM account where tracking numbers were migrated

Navigate to webhook settings: Go to the webhook configuration section in your CTM account

Identify duplicate webhooks: Look for multiple Dazos webhook entries that may include:

- Individual location webhooks (e.g., Wayne, Brentwood, Greenwood webhooks)
- Master/consolidated webhooks for the new account

Remove duplicate webhook entries: Delete the cloned location-specific webhook entries, keeping only the necessary active master webhooks for the consolidated account

Verify remaining webhooks: Confirm that only the required webhooks remain active and properly configured

Test the configuration: Make a test call to verify that only one lead record is created per call

1. Access your new CTM account: Log into the CTM account where tracking numbers were migrated 
2. Navigate to webhook settings: Go to the webhook configuration section in your CTM account 
3. Identify duplicate webhooks: Look for multiple Dazos webhook entries that may include:
 - Individual location webhooks (e.g., Wayne, Brentwood, Greenwood webhooks)
 - Master/consolidated webhooks for the new account 
4. Remove duplicate webhook entries: Delete the cloned location-specific webhook entries, keeping only the necessary active master webhooks for the consolidated account 
5. Verify remaining webhooks: Confirm that only the required webhooks remain active and properly configured 
6. Test the configuration: Make a test call to verify that only one lead record is created per call

✅ Each incoming call creates only one lead record in Dazos

✅ No duplicate lead entries are generated

✅ Lead data flows correctly from the consolidated CTM account

- ✅ Each incoming call creates only one lead record in Dazos
- ✅ No duplicate lead entries are generated
- ✅ Lead data flows correctly from the consolidated CTM account

💡 Best Practice: When migrating CTM accounts, audit webhook configurations before completing the migration to prevent duplicate webhook scenarios.

⚠️ Important: Always verify webhook settings after consolidating multiple CTM realms to ensure clean data flow.

If duplicate leads continue after removing duplicate webhooks, contact Dazos Support with:

Screenshots of current webhook configuration

Examples of duplicate lead records with timestamps

CTM account IDs involved in the migration

- Details about your CTM account migration
- Screenshots of current webhook configuration
- Examples of duplicate lead records with timestamps
- CTM account IDs involved in the migration

Understanding CTM Webhook Triggers: Immediate Lead Creation vs Call-End Updates (CRM)

CTM Webhook Capabilities: Creating and Updating Records (CRM)

- Understanding CTM Webhook Triggers: Immediate Lead Creation vs Call-End Updates (CRM)
- CTM Webhook Capabilities: Creating and Updating Records (CRM)
- How to Integrate CTM with Dazos CRM

Symptom / Error

After migrating CTM tracking numbers to a new CTM account, duplicate leads are being created in Dazos. Each incoming call generates multiple identical lead records.

Troubleshooting Duplicate Leads After CTM Account Migration (CRM)

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Troubleshooting Duplicate Leads After CTM Account Migration (CRM)

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