Symptom/Error
You'll notice this issue when:
Calls are showing up in CTM normally
Call data and routing are working correctly
However, the expected Dazos link is missing from the call record in CTM
This affects multiple customers across different accounts
Note: The CTM configuration may appear normal even when this issue is occurring.
Cause
This issue is typically caused by problems with the webhook integration between Call Tracking Metrics and Dazos. The webhook may fail to send call data properly, preventing Dazos links from being generated and displayed in CTM.
Solution
Since this is a backend integration issue, you'll need to work with Dazos support to resolve it:
Collect specific call examples: Gather CTM call IDs for calls missing Dazos links
Contact Dazos support and provide:
The affected CTM call IDs
Customer account information
Timeframe when the issue started occurring
Support will escalate to the development team, who will:
Review API logs for the missing calls
Identify the webhook integration problem
Apply the necessary fix
Verify the resolution: Test with new incoming calls to confirm Dazos links are appearing properly in CTM
When to Contact Support
Contact Dazos support immediately if:
Multiple calls are missing Dazos links in CTM
The issue affects multiple customer accounts
You've verified that the CTM configuration is correct, but the links still don't appear
What to include in your support request:
Specific CTM call IDs showing the missing links
Screenshots of the CTM interface showing missing Dazos links
Customer account names affected
When you first noticed the issue
Related Resources
For more information about CTM integration setup and configuration, contact your Dazos support team.