What CTM Integration Logs
When CTM is integrated with your Dazos CRM, it can automatically log:
Inbound calls: Calls received through your tracked numbers
Outbound calls: Calls made through the CTM phone integration
Both call types create records in two places:
Activities tab: Task records showing call details
Call log section: Dedicated call log entries with direction (inbound/outbound)
Configuring Call Logging Settings
You can control what types of records are created by the CTM integration:
Navigate to CRM Settings
Go to VOIP Controls
Adjust the settings to specify which call types should create activity records and call log entries
Understanding Call Direction
In your call logs, you'll see entries marked with direction indicators:
Inbound: Calls received from external numbers to your tracked CTM numbers
Outbound: Calls initiated through the CTM integration to external contacts
Why This Matters
Understanding that CTM logs both call directions helps you:
Track complete communication history with referral sources
Maintain accurate activity records for both incoming and outgoing calls
Configure your VOIP settings appropriately for your workflow needs