Before You Begin
You need administrator access to your WordPress site and Gravity Forms plugin
Verify that you have webhook notifications configured in Gravity Forms pointing to your Dazos instance
Ensure you have a recent example of a submission with missing data to test against
Steps to Resolve Field Mapping Issues
Access Your WordPress Admin Dashboard
Log into your WordPress site with administrator credentialsNavigate to Gravity Forms
Go to Forms → All Forms and select your referral formReview Form Field Configuration
Click "Edit" on your referral form and verify all fields have proper labels and are configured correctlyCheck Webhook Notifications
Go to Settings → Notifications and locate your Dazos webhook notificationVerify Webhook URL
Ensure the webhook URL matches your Dazos capture URL format:
https://[yourinstance].-"alleva" or "dazoshealth" - crm.com/crm/modules/Webforms/capture.phpReview Field Mapping
In the webhook notification, check that all form fields are properly mapped to send the correct data to DazosTest the Connection
Submit a test form entry with complete information to verify all fields are now transferring to Dazos
Expected Result
After completing these steps, new form submissions should transfer all completed fields to Dazos, not just name and email. You should see the complete referral information populate in your Dazos leads module.
Common Issues and Solutions
Webhook URL incorrect: Verify the exact URL format matches your Dazos instance
Field mapping mismatch: Ensure Gravity Forms field names correspond to expected Dazos field mappings
Plugin conflicts: Temporarily deactivate other WordPress plugins to identify potential conflicts
Form validation errors: Check if required fields are properly configured in Gravity Forms
When to Contact Dazos Support
If you've completed these troubleshooting steps and form data is still not mapping correctly, please contact Dazos Support with:
Your referral form URL
A recent example of incomplete data in Dazos (lead record number)
Screenshots of your Gravity Forms webhook configuration
⚠️ Note: Dazos Support can help review your webhook configuration and Dazos field mappings, but WordPress and Gravity Forms troubleshooting may require assistance from your web developer or WordPress support.