Symptom / Error
The Last Call Time field is not updating automatically after logging calls, even though calls are being recorded successfully. The field appears empty or shows outdated timestamps.
Cause
The Last Call Time field updates are triggered by automation that synchronizes with call logs. When the field stops updating, the trigger may need to be re-synchronized.
Solution
Follow these steps to resolve the Last Call field synchronization issue:
Review the automation logic: Check that the workflow or automation responsible for updating the Last Call Time field is active and properly configured.
Test the synchronization: Log a test call and monitor whether the Last Call Time field updates within a reasonable timeframe.
Re-synchronize the trigger: If the field is not updating, the automation trigger needs to be re-synchronized with your call logs. This process reconnects the automation to properly capture call timestamps.
Verify the fix: After re-synchronization, log another test call and confirm that the Last Call Time field captures the correct timestamp at both Account and Opportunity levels.
Monitor ongoing activities: Continue monitoring the field updates for future calls to ensure the synchronization remains stable.
Verification / Expected Result
After completing the solution steps:
The Last Call Time field should update automatically when new calls are logged
Both Account and Opportunity records should show the correct timestamps
The field should reflect the most recent call activity for each record
Escalation
If the Last Call field continues to fail updating after following these steps:
Contact Dazos Support for further investigation of the automation logic
Provide details about when the issue started and any recent changes to call logging workflows
Include examples of specific records where the field is not updating
Related Resources
CTM Integration Call Logging: Inbound and Outbound Calls (CRM)
Call Log Module Workflow Limitations: Task Creation Not Supported (CRM)
Troubleshooting Workflow Automation not Working (CRM)