What Triggers the Field
The Last Activity Created Time field updates when the following activities are logged:
Tasks — when new tasks are completed or logged
Events — when events are scheduled or logged
⚠️ Important: This field does not capture Call Logs. Calls are tracked separately from tasks and events in the system logic.
When the Field Updates
The field updates automatically when:
A new task is completed
An event is scheduled or logged
Task or event activities are modified
The field will always display the timestamp of the most recent qualifying activity (tasks and events only).
Known Limitations
Call Logs Not Included
Call logs do not trigger updates to this field by design. Calls are handled through separate system logic from tasks and events.
Inconsistent Updates
In some cases, the field may not update consistently even for qualifying activities. If you notice this behavior, it may indicate a system issue that requires escalation.
Recommended Workaround
For more reliable activity tracking, consider creating these separate custom fields:
Last Call Time — dedicated field to track call activities
Last Activity Time — alternative field for tasks and events
💡 Tip: Use dedicated custom fields for call tracking if comprehensive activity monitoring across all activity types is required.
✅ Best Practice: Monitor the field's behavior after logging activities regularly to ensure it's updating correctly.
Escalation
Contact Dazos Support if:
The field is not updating after logging tasks or events
Updates are happening intermittently or inconsistently
You need assistance setting up custom activity tracking fields
When contacting support, provide details about the specific records where the field is not updating and when the issue started.
Related Resources
How to Create Custom Fields in CRM Modules
Troubleshooting Last Call Field Not Updating in Accounts and Opportunities (CRM)
Understanding Call Log Module Workflow Limitations