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How to prevent BCBS payer code updates from iVerify responses (CRM)

You can configure the system to prevent automatic payer code updates for Blue Cross Blue Shield (BCBS) policies from iVerify responses, except when the existing payer code is S001.

Before You Begin

This configuration requires administrative access to system settings. Contact your system administrator if you need assistance with payer code update rules.
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When This Configuration Applies

The system will stop updating BCBS payer codes from iVerify responses unless:

  • The existing payer code in the system is S001

  • The policy is not a Blue Cross Blue Shield plan

Expected Result

After this configuration is enabled:

  • BCBS payer codes will remain unchanged when iVerify responses are processed, preserving your existing payer code assignments

  • Only BCBS policies with the generic S001 code will be updated with more specific payer codes from iVerify

  • Non-BCBS payer codes will continue to update normally from iVerify responses
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Troubleshooting

If BCBS payer codes are still being updated automatically after this configuration:

  • Verify the rule is properly applied in your system settings

  • Contact technical support for assistance with payer code update configurations

Related Resources

For more information about payer code management and iVerify integration, contact your system administrator or technical support team.

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