How CTM Integration Works
When you have CTM accounts connected to your Dazos system, the SMS module pulls available phone numbers directly from CTM. Each number displays with its associated CTM account number in parentheses, such as '(Acc: 393080)'.
This display format is controlled by the CTM integration itself, not by Dazos CRM field settings.
Why Field Customization Isn't Available
The 'Select From Number' field displays external integrated data from CTM, not native CRM data. Standard CRM field customization options like:
Field relabeling through Module Fields & Layout
Custom picklist values
Field display name changes
These options only apply to native CRM fields, not to data pulled from external integrations like CTM.
What You'll See
In the SMS module's 'Select From Number' dropdown, you'll see:
Available phone numbers for texting
CTM account numbers in parentheses (e.g., "(Acc: 393080)")
The exact format as provided by your CTM integration
Note: The display cannot be changed to show friendly names like 'Bruce Wayne' instead of CTM account numbers.
Related Resources
For information about standard CRM field customization (which doesn't apply to CTM integration data):
How to Add a New Custom Field (CRM)
How to Map Picklist Values in Dazos CRM