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CTM 'Assigned To' Field Not Auto-Assigning to Call Recipients (CRM)

If you notice that the 'Assigned To' field in the Leads section is defaulting to 'CTM' instead of automatically assigning to the user who answered the call, this may indicate a system-wide issue that requires developer intervention.

Identifying the Issue

You may be experiencing this bug if:

  • The 'Assigned To' field shows 'CTM' instead of the actual call recipient

  • This happens consistently across all leads for affected users

  • The field reverts back to 'CTM' even after manual updates

  • The issue started suddenly and affects multiple leads
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What to Do

  1. Document the issue: Note when the problem started and which users are affected
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  2. Check if it's widespread: Verify if this is happening to all leads or only specific types
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  3. Contact support immediately: This is typically a system-wide bug that requires developer attention

Information to Include When Contacting Support

When reporting this issue, please provide:

  • Timeline: When you first noticed the problem

  • Scope: Whether it affects all leads or specific types

  • User impact: Which team members are affected

  • Specific examples: Lead names and times if available

What to Expect

This type of issue is typically:

  • Escalated directly to the development team

  • Identified as a systemic bug affecting multiple instances

  • Resolved through a backend fix

  • Monitored to ensure proper resolution

⚠️ Note: Do not attempt to repeatedly manually update the 'Assigned To' field, as this is a system-level issue that requires developer intervention to resolve properly.
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Verification After Fix

After the development team implements a fix:

  • Monitor new leads to confirm auto-assignment is working

  • Report any continued issues with specific examples

  • Confirm with support that the issue has been fully resolved

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