Current Response Management Process
When you send a mass text campaign in iCampaign, client responses are tracked individually:
Each response creates a separate line item in campaign reporting
Responses must be reviewed one by one
No consolidated list view is available to see all responses at once
No bulk actions are available for adding notes or status updates
Why This Matters
For organizations managing alumni engagement or client outreach, mass text campaigns can generate hundreds of responses. Without a consolidated view:
Individual review of 600+ responses is not practical for most teams
No efficient way to ensure all responses are acknowledged
Difficult to track follow-up status across multiple responses
Limited ability to add bulk notes or categorize responses
Current Workarounds
Response Export Options
Navigate to your completed mass text campaign
Access the campaign reporting section
Export response data as a spreadsheet
Use the exported data to track responses in external tools
External Tracking Solutions
Export response data to Excel or Google Sheets for bulk management
Use your CRM to log follow-up activities manually
Create a tracking spreadsheet with response status columns
Product Enhancement Request
This functionality has been identified as a product enhancement. The ideal solution would include:
A single consolidated report showing all campaign responses
List view with ability to add tracking notes
Bulk status updates for multiple responses
Filtering options to prioritize responses requiring follow-up
⚠️ Note: Product roadmap features are prioritized based on customer demand and development resources. There is no guaranteed timeline for this enhancement.
Tips & Notes
💡 Tip: When sending mass campaigns, consider segmenting your audience into smaller groups to make response management more manageable in the current system.
✅ Best Practice: Document your response tracking process now so you can quickly adapt when consolidated response management becomes available.
Related Resources
How Credit Usage Works with Multi-Channel Campaigns
iCampaign Campaign Reporting and Analytics
Contact Dazos Support for Product Enhancement Requests