Symptoms
You may encounter these issues:
Error messages when trying to submit new leads through iVerify's sidebar feature
Leads are not being created despite successful form submission
Changed input sections or interface elements
What Still Works
While the 'Submit New Lead' feature may be experiencing issues, these functions typically remain operational:
Manual lead creation through the Leads module
Other iVerify functions and features
Using iVerify tokens through alternative methods
Workarounds
Until the issue is resolved, you can use these alternatives:
Manual Lead Creation: Add new leads directly through the Leads module, which functions normally and allows for proper lead conversion
Alternative Token Usage: If available, use iVerify tokens through other supported methods
Resolution
This type of issue requires intervention from our development team to resolve. When experiencing this problem:
The issue affects multiple customers system-wide
Our development team treats these incidents as high priority
Resolution typically occurs within 24-48 hours
If you encounter this issue, please contact support to confirm whether there's an active system-wide problem and to receive updates on the resolution timeline.