Dazos

You may experience one or more of these issues:

Admin can only see a limited number of users (e.g., 3 users) in User Management, despite more users existing

Specific users are missing from the User Management list, but can still log in successfully

User count in the system doesn't match what's displayed in the admin interface

- Admin can only see a limited number of users (e.g., 3 users) in User Management, despite more users existing
- Specific users are missing from the User Management list, but can still log in successfully
- User count in the system doesn't match what's displayed in the admin interface

User visibility issues are typically caused by:

User hierarchy synchronization problems between the admin view and the user database records

Filter settings restricting the view to specific user types or statuses

Role permission conflicts that prevent certain users from appearing in the list

Instance-specific bugs in the User Management module

- User hierarchy synchronization problems between the admin view and the user database records
- Filter settings restricting the view to specific user types or statuses
- Role permission conflicts that prevent certain users from appearing in the list
- Instance-specific bugs in the User Management module

Navigate to Settings &gt; Manage Users

Look for a "Status" filter or similar filtering options

Ensure the filter is set to "All" or "Active" rather than a specific user type

Clear any applied filters and refresh the page

1. Navigate to Settings &gt; Manage Users 
 
 
2. Look for a "Status" filter or similar filtering options
3. Ensure the filter is set to "All" or "Active" rather than a specific user type 
 
 
4. Clear any applied filters and refresh the page

Confirm that the missing user can still log into the system successfully

Check that the user's account status is marked as "Active"

Test impersonation of the missing user account to verify functionality

1. Confirm that the missing user can still log into the system successfully
2. Check that the user's account status is marked as "Active" 
 
 
3. Test impersonation of the missing user account to verify functionality

Try creating a new admin role with full administrative permissions

Temporarily assign this new role to test if the issue persists

Test with different existing admin roles to isolate permission-related causes

1. Try creating a new admin role with full administrative permissions 
 
 
2. Temporarily assign this new role to test if the issue persists
3. Test with different existing admin roles to isolate permission-related causes

Verify if this appears to be a synchronization problem between the admin view and the user records

Look for patterns in which users are visible vs. hidden

Note if the issue affects all admins or just specific admin accounts

1. Verify if this appears to be a synchronization problem between the admin view and the user records
2. Look for patterns in which users are visible vs. hidden
3. Note if the issue affects all admins or just specific admin accounts

All troubleshooting steps above have been completed

The issue persists across multiple admin roles and filter settings

You can confirm users are active and functional, but remain invisible

This appears to be an instance-specific User Management module bug

- All troubleshooting steps above have been completed
- The issue persists across multiple admin roles and filter settings
- You can confirm users are active and functional, but remain invisible
- This appears to be an instance-specific User Management module bug

⚠️ Important: When escalating, provide details about which users are missing, what troubleshooting steps you've tried, and whether the missing users can still access the system normally.

Engineering fixes for user hierarchy synchronization issues typically resolve these visibility problems. After a fix is applied:

Navigate back to Settings &gt; Manage Users

Verify that all active users now appear in the list

- Refresh your browser completely
- Navigate back to Settings &gt; Manage Users
- Verify that all active users now appear in the list

For additional help with user management:

User permission and role management guides

Contact support for technical escalations

- User permission and role management guides
- Admin dashboard navigation tutorials
- Contact support for technical escalations

This guide helps administrators troubleshoot when active users are missing from the User Management list, even though they exist and are functioning in the system.

Troubleshooting User Visibility Issues in User Management Lists (CRM)

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Troubleshooting User Visibility Issues in User Management Lists (CRM)

Symptoms

Common Causes

Troubleshooting Steps

Step 1: Check Filter Settings

Step 2: Verify User Status in Database

Step 3: Test with Different Admin Roles

Step 4: Check for User Hierarchy Issues

When to Escalate to Support

Expected Resolution

Related Resources