Symptoms
You may experience one or more of the following issues with sales stages in your CRM:
Sales stage colors are missing or showing as grey instead of their assigned colors
Non-admin users (such as Admissions Reps) can only see a limited set of sales stages like "Close1", "ReferredOut", and "CloseOut."
List views display sales stages without their color coding
These issues appear suddenly without any configuration changes made by your team
Solution
The primary workaround for this issue is simple but requires coordination with your team:
Notify affected users: Contact all users experiencing the sales stage issues (particularly non-admin roles like Admissions Reps)
Log out completely: Have each affected user log out of Dazos entirely
Clear browser session: Users should close their browser completely or clear their browser cache
Log back in: Users can now log back into Dazos
Verify the fix: Check that sales stages now display with proper colors and all expected values are visible
⚠️ Important: This logout/login process should be performed after Dazos Support confirms that backend updates have been applied to address the issue.
Expected Result
After completing the logout/login process:
Sales stage colors should display properly instead of appearing grey
Non-admin users should see all appropriate sales stage values in the dropdown menus
List views should show color coding for each sales stage
The sales pipeline should function normally with full visibility
When to Contact Support
Contact Dazos Support immediately if:
You notice sudden changes to sales stage colors or visibility
The logout/login workaround doesn't resolve the issue
The problem persists after following all troubleshooting steps
Multiple users across different roles are affected
💡 Tip: When reporting this issue, mention that it's a "sales stage color and visibility issue" and provide screenshots showing the missing colors or limited picklist values.