Symptom/Error
Cause
This error happens because of a redirect logic issue between the Lead and Account modules after conversion. When a lead is converted to an Account, the duplicate detection system continues to reference the original Lead URL, which is no longer accessible.
Solution
This issue has been resolved in recent system updates. The redirect logic has been fixed to properly direct you to the Account record when the original lead has been converted.
If you're still experiencing this issue:
Try refreshing your browser and attempting the action again
Clear your browser cache and cookies for the Dazos application
If the error persists, contact support, as this may indicate the fix hasn't been applied to your instance yet
Expected Result
After the fix is applied, clicking "view/use existing Lead" on duplicate detection alerts should successfully redirect you to the corresponding Account page rather than showing an "Access Denied" error.
When to Contact Support
Contact Dazos Support if:
You continue to receive "Access Denied" errors after trying the solution steps above
The duplicate detection alerts are not appearing when they should
You need assistance with merging duplicate records
Related Resources
For additional help with lead management and duplicate handling, contact your Dazos Support team through your normal support channels.