Error Symptoms
When attempting to create or save a PAA, you may encounter a duplicate detection error message that prevents the form from being saved successfully.
This error can affect:
New PAA creation for existing patients
PAA creation for newly / imported patients
All PAA types across your facility
Root Cause
The PAA system requires exactly one unique account record to link to when creating an assessment. When duplicate accounts exist with the same matching criteria (such as name, date of birth, or other identifiers), the system cannot determine which account to use and throws a duplicate detection error.
This behavior is working as designed to prevent data integrity issues.
Solution
To resolve this error, you must merge the duplicate accounts before creating the PAA:
Identify the duplicate accounts: Look for patient records with identical or very similar information (name, DOB, contact details)
Merge the duplicate accounts: Combine the duplicate records into a single account record
Test PAA creation: After merging, attempt to create the PAA again
💡 Tip: This issue commonly occurs after patient data imports, where the import process may have created duplicate account records.
Prevention
To prevent this issue in the future:
Review import data for potential duplicates before importing
Configure duplicate detection rules during the import process
Regularly audit your account records for duplicates
When to Contact Support
Contact Dazos Support if:
You cannot locate the duplicate accounts causing the error
The error persists after merging duplicate accounts
You need assistance with bulk account merging after a large import
You want to improve the clarity of the duplicate detection error message
Related Resources
Account Management and Merging Guide
Data Import Best Practices
Duplicate Detection Configuration