Cause
This error occurs when multiple intake opportunity records exist for the same patient in your system. Common scenarios include:
Patient records with slight name variations (e.g., one with a dash, one without)
Records created at different times during troubleshooting attempts
Duplicate records created when trying to start fresh after an initial save failure
The duplicate detection system identifies these multiple records and prevents saving to maintain data integrity.
Solution
Follow these steps to resolve the duplicate detection error:
Identify the duplicate records: Check your system for multiple records of the same patient, looking for variations in formatting or creation times
Determine the correct record: Decide which intake opportunity record you want to keep and continue working with
Delete the unwanted duplicate:
Navigate to the intake opportunity you no longer need
Click the three dots in the top right corner of the record
Select 'Delete Intake Opportunity' from the dropdown menu
Retry saving the pre-assessment: Return to your active intake opportunity and attempt to save the pre-assessment again
Expected Result
After deleting the duplicate record, the pre-assessment should save successfully without triggering the duplicate detection alert.
When to Contact Support
Contact Dazos Support if:
You cannot locate the duplicate records causing the error
The error persists after deleting duplicate intake opportunities
You need assistance identifying which record to keep
The delete option is not available or not working properly
When contacting support, please provide:
The patient's name and date of birth
Screenshots of the duplicate detection error message
Information about when the duplicate records were created
Related Resources
For additional help with duplicate management and pre-assessment troubleshooting, contact your Dazos Support team through your normal support channels.