Cause
This issue is typically caused by session-related problems in Dazos. When user sessions become corrupted or expire during the assessment process, it can prevent the form from submitting properly, resulting in a blank screen.
Solution
Follow these steps to resolve the blank screen issue:
Log out completely: Have the user log out of Dazos entirely by clicking their profile menu and selecting "Log Out"
Clear browser session: Close the browser completely to ensure the session is fully cleared
Log back in: Open a new browser window and log back into Dazos with the same credentials
Navigate to the PAA: Return to the intake opportunity and attempt to complete/save the Pre-Assessment again
Test submission: Try submitting the form to verify the blank screen issue is resolved
Expected Result
After logging out and back in, users should be able to complete and submit Pre-Assessment forms without encountering blank screens. The PAA should save successfully and remain visible in the system.
When to Contact Support
Contact Dazos Support if:
The blank screen issue persists after logging out and back in
Multiple users are experiencing the same problem simultaneously
The issue occurs repeatedly for the same user or assessment
You need assistance with recovering data from incomplete assessments
When contacting support, please provide:
The patient's name associated with the affected PAA
Which users are experiencing the issue
Whether this is affecting one specific PAA or multiple assessments
Screenshots of the blank screen if possible
Related Resources
Troubleshooting Duplicate Detection Errors When Saving Pre-Assessments
Best Practices for Managing Pre-Assessment Module Fields
How to Push Pre-Assessment to Alleva EMR for Clinician Review