Prerequisites
Before you begin, make sure you have:
Access to set up email addresses in iCampaign
Admin permissions in your Dazos CRM to configure Mail Manager/Mail Converter
An email account that you can access for receiving replies
Step-by-step instructions
Step 1: Set up your sending email address
In iCampaign, configure your "Sending Email" or "From" email address to be an email address that you have direct access to. This is crucial because any replies to your campaign emails will be delivered to this mailbox.
Step 2: Verify email access
Confirm that you can access the mailbox for the sending email address you configured in Step 1. All email replies from your iCampaign recipients will arrive in this inbox.
Step 3: Configure CRM Mail Manager
Set up your CRM's Mail Manager or Mail Converter to access the email replies from the mailbox you configured. This allows your CRM to pull in and process the email responses, creating the proper links and activities in your contact records.
Important notes
Key difference from SMS: Unlike SMS replies that automatically appear in iCampaign's Conversations area, email replies require this manual setup process to be accessible anywhere in your system.
Access requirement: The sending email address in iCampaign must be an email account you can actually access - you cannot use a no-reply or inaccessible email address if you want to receive and process replies.
Next steps
Once configured, email replies to your iCampaign messages will flow into your CRM where you can manage them alongside other customer communications and activities.
If you need help configuring Mail Manager or Mail Converter in your CRM, refer to your CRM documentation or contact support for assistance with the specific setup steps.