Before You Begin
To receive and manage email replies from your iCampaign emails, you need:
Access to the email address you want to use as the sending/reply address
CRM Mail Manager or Mail Converter set up (optional, for CRM integration)
Steps to Set Up Email Reply Handling
Step 1: Configure Your Sending Email Address
When setting up your iCampaign email campaign, make sure the "Sending Email" or "From" email address is one you have direct access to. This is where all replies will be delivered.
⚠️ Important: Unlike SMS replies which appear in iCampaign's Conversations area, email replies will not appear anywhere in iCampaign without proper setup.
Step 2: Monitor Your Email Inbox
Any replies to your campaign emails will land directly in the mailbox of the sending email address you configured. Check this inbox regularly to see responses from your campaign recipients.
Step 3: Set Up CRM Integration (Optional)
To view email replies within your CRM system:
Configure the CRM's Mail Manager or Mail Converter
Connect it to access the same email account used as your sending address
Email replies will then be imported and linked to the appropriate CRM records
Expected Result
After completing this setup:
Email replies will arrive in your designated sending email inbox
If Mail Manager/Mail Converter is configured, replies will also appear in your CRM
You'll have a complete communication history accessible from your preferred platform
Communication Type | Where do replies go? |
SMS Replies | Automatically appear in iCampaign's Conversations area. |
Email Replies | Go to your sending email inbox (and require the setup described above to access from your CRM). |
Key Difference: Email vs. SMS Replies
SMS Replies: Automatically appear in iCampaign's Conversations area
Email Replies: Go to your sending email inbox and require the setup described above to access from your CRM
Related Resources
For more information about iCampaign setup and CRM integration, contact support for guidance on configuring Mail Manager or Mail Converter for your specific needs.