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How to Set Up Workflow Notifications for Instant VOBs from iFrame Only (CRM)

Overview This guide shows you how to set up workflow notifications that trigger only when an Instant VOB is submitted through your iFrame, without receiving notifications for VOBs created directly in the CRM.

Before You Begin

  • An existing iFrame configuration set up for Instant VOBs

  • Admin access to create custom fields and workflows

Steps

Step 1 — Create a Custom Field

  1. Navigate to your custom fields settings

  2. Create a new custom field (e.g., "iFrame Submission" with Yes/No options)

  3. Set the default value to "No"

  4. Do not check "Show on Submit New Lead" — this field should remain hidden

Step 2 — Configure the iFrame Settings

  1. Go to your iFrame configuration settings

  2. In the default values section, assign a default value of "Yes" to your custom field

  3. The field will automatically appear as hidden on the iFrame form with the "Yes" value

Step 3 — Create the Workflow

  1. Create a new workflow

  2. Set the trigger condition to activate when your custom field equals "Yes"

  3. Configure the email notification action as needed

  4. Save and activate the workflow

How It Works

Source

Custom Field Value

Notification Triggered

CRM Instant VOB

No (default)

❌ No notification sent

iFrame Instant VOB

Yes (auto-assigned)

✅ Notification triggered

Tips & Notes

💡 Tip: You don't need to add the field to the visible iFrame form — assigning a default value in iFrame settings is sufficient.

💡 Tip: The field remains completely hidden from users filling out the iFrame form and from staff creating VOBs directly in the CRM.

Best Practice: Test the setup by submitting a test VOB through the iFrame to confirm the workflow notification triggers correctly before going live.

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