Supported Integrations
The Compose SMS Module works with the following platforms:
iCampaign
CTM (CallTrackingMetrics)
CallRail
Spruce
The system is fully configurable, and there's a setting that allows you to choose which SMS provider to use.
How It Works with iCampaign
When you have iCampaign integrated:
SMS Engine: iCampaign serves as the SMS engine for sending messages
Message Counting: Each SMS sent is added to your Global iCampaign SMS counter
Billing: SMS messages are billed as part of your monthly iCampaign SMS package
Replies: When recipients reply to SMS messages sent through iCampaign, those replies appear in the iCampaign Conversations module
💡 Tip: If you need to increase your monthly SMS allowance, contact your account manager or the sales team.
How It Works Without iCampaign
If you don't have iCampaign integrated:
SMS System: Messages are sent through your regular VOIP system (such as CallRail or CTM)
Backend: Uses the same SMS system that powers workflow SMS functionality
Billing: SMS costs are handled through your existing VOIP provider's billing system
Configuration and Setup
The Compose SMS Module includes proper configuration settings with supporting knowledge base articles. There's a dedicated setting that allows you to choose which SMS provider to use based on your integrations.
If any configuration steps aren't clear in the existing documentation, additional KB articles can be created to improve clarity.
Related Resources
For specific configuration steps and detailed setup instructions, refer to the individual knowledge base articles for your SMS provider integration.