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How to Restore a User to Sales Agent Picklists After Role Removal (CRM)

When a user disappears from picklist options like the sales agent list, it's typically because their user role has been removed or changed. This guide shows you how to restore a user to sales agent picklists by reassigning their appropriate user role.

Before You Begin

  • You must have administrative access to manage user roles in Dazos CRM

  • Identify which user needs to be restored to the picklist

  • Know what role the user should have assigned

Steps

  1. Navigate to User Management: Go to Settings > CRM Settings > User Management > Manage Users

  2. Locate the User: Search for and select the user who is missing from the sales agent picklist

  3. Check Current Role Assignment: Review the user's current role to confirm it has been removed or changed


  4. Reassign the User Role: Assign the appropriate user role back to their profile (typically "Sales Agent" or equivalent role for your organization)

  5. Save Changes: Click Save to apply the role assignment

Verification / Expected Result

Once the role is reassigned:

  • The user's name will automatically repopulate in the sales agent picklist

  • The change takes effect immediately

  • The user will appear in all relevant picklist selections where their role is required

Troubleshooting / Common Errors

  • User still not appearing: Refresh your browser and check that the correct role was assigned

  • Multiple users missing: Check if there have been bulk role changes or system updates that affected multiple users

  • Don't know which role to assign: Review other users who appear in the sales agent picklist to see what roles they have assigned

Related Resources

  • How Do I Edit User Role Permissions Within The Dazos (CRM)

  • Troubleshooting User Visibility Issues in User Management Lists (CRM)

  • User Management and Permissions Guide

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