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How to Fix Webform Webhook Module Mapping When Forms Create Wrong Record Types (CRM)

When website form submissions create records in the wrong CRM module (such as creating Accounts instead of Leads), the issue is typically in the webhook's module configuration. This guide explains how to identify and correct module mapping issues.

Before You Begin

  • Admin access to your Dazos CRM instance

  • Access to Settings → CRM Settings → Automation → Webforms/Webhooks

  • Knowledge of which module your forms should target (typically Leads for contact forms)

Steps to Fix Module Mapping

1. Identify the Problem

Test your webform by submitting a test entry and check which module the record appears in. If contact forms are creating Accounts instead of Leads, the module mapping needs to be corrected.
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2. Access Webhook Configuration

Navigate to Settings → CRM Settings → Automation → Webforms/Webhooks in your Dazos CRM instance.
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Webforms Configuration Screen


3. Locate Your Webform

Find the problematic webform in the list and click on its name to review the configuration.
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4. Check Module Setting

In the webform configuration, locate the Module setting. This determines where new records from this form will be created.

Module Configuration Setting


5. Update Module to Correct Target

Change the module setting from "Accounts" to "Leads" (or whichever module is appropriate for your form type). Most contact forms should target the Leads module.
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6. Save Configuration

Save your changes to update the webhook configuration.
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7. Test the Corrected Form

Submit a test entry through your webform to verify that new records now appear in the correct module.
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Verification / Expected Result

After completing these steps, form submissions should create records in the correct CRM module:

  • ✅ Contact forms create new leads in the Leads module

  • ✅ All form fields populate correctly

  • ✅ Records appear in the expected location for your team's workflow

Troubleshooting / Common Errors

  • Records still appearing in the wrong module: Verify that you saved the configuration changes and that you're testing the correct form.

  • No records being created: Check that other webhook settings (URL, field mappings) remain correct after the module change.

  • Missing form data: Ensure field mappings are still valid for the new target module.

⚠️ Important: The module setting determines the fundamental behavior of where records are created. Make sure you select the appropriate module for your workflow needs.
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When to Contact Support

Contact Dazos Support if:

  • You need assistance determining which module is appropriate for your forms

  • Multiple webforms require module mapping corrections

  • You encounter errors when trying to save configuration changes

Related Resources

  • How to Troubleshoot Multiple Webhook Forms When Only Some Create Records

  • How Do I Create a Webhook to Send Website Form Data to Dazos CRM?

  • How to create Webhook Instructions in Dazos (CRM)

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