When This Matters
This limitation is important when:
You want lead sources to display Contact Center names instead of numeric Group IDs
You need easily identifiable lead source information for reporting
You're configuring Dialpad field mapping and the Contact Center name option is missing
Available Fields from Dialpad Integration
The following fields are available for mapping in Dazos from the Dialpad payload:
Contact Email, Phone, ID, and Type
Agent Name, Email, Phone, ID, and Type
Date Started, Date Connected, and Date Ended
Duration and Total Duration
Call Dispositions and State
Internal Number and External Number
Group ID
Direction, Is Transferred, Was Recorded
Transcription Text and Voicemail Link
Entry Point Call ID, Operator Call ID, Call ID, and Master Call ID
Contact Center Name Field Limitation
⚠️ Important: The Contact Center name field is not included in the standard Dialpad integration payload. This means:
Contact Center names cannot be mapped directly to lead source fields in Dazos
Only Group IDs are available for mapping, which display as numeric values
This limitation exists on Dialpad's side, not within the Dazos integration
Verification Process
To confirm whether Contact Center name fields are available for your specific Dialpad configuration:
Contact Dialpad Support directly through their official support channels
Provide your specific Dialpad setup details
Ask them to confirm whether Contact Center name data is included in their API payload
Request information about any configuration changes needed to include this field
Alternative Solutions
If Contact Center names are not available from Dialpad:
Group ID Reference — create a reference document mapping Group IDs to Contact Center names for your team
Custom Workflows — use automation rules in Dazos to transform Group IDs into readable names if you have a consistent mapping
Dialpad Configuration — work with Dialpad support to explore whether your setup can be modified to include Contact Center names
Tips & Notes
💡 Tip: Since Dialpad is an external platform, field availability depends entirely on their API configuration and your specific Dialpad setup.
✅ Best Practice: Always verify field availability with the source system (Dialpad) before planning your integration mapping strategy.
⚠️ Note: If Contact Center name fields are not being sent in the Dialpad payload, they cannot be mapped in Dazos regardless of integration settings.
Related Resources
Dialpad Tech Support for Field Availability Questions
Integration Field Mapping Configuration Guides
Lead Source Setup Documentation