Before You Begin
You will need:
Administrator access to Dazos CRM Settings.
The RingCX (RingCentral) integration already configured and active.
A decision on which duration metric you want stored in the CRM — Ring Time, Agent Duration, or Queue Duration.
Steps
In Dazos CRM, navigate to Settings → CRM Settings → Integrations → VOIP Settings.
Open the RingCX Contact Center configuration. [Screenshot: VOIP Settings page with RingCX Contact Center configuration highlighted] Caption: Navigating to the RingCX Contact Center configuration from VOIP Settings.
Scroll to the CallLog Field Mapping panel.
In the CRM Field dropdown, select Duration.
In the RingCX Field dropdown, choose the duration value you want to store:
Ring Time (sec) — the time the call spent ringing
Agent Duration (sec) — the time the agent was active on the call
Queue Duration (sec) — the time the caller waited in the queue
Click Add, then click Save. [Screenshot: CallLog Field Mapping panel with CRM Field set to Duration and RingCX Field set to a duration option] Caption: A completed duration mapping in the CallLog Field Mapping panel, ready to save.
💡 Tip: Only map one duration field to the CRM Duration field at a time. If you need to track multiple duration types, map them to separate custom CRM fields instead.
Full List of Default Mappable RingCX Fields
The fields below are available out of the box in the RingCX integration and can be mapped to CRM fields on Leads, Contacts, and Call Logs.
Contact & Lead Fields
ANI (Caller Number)
DNIS (Dialed Number)
First Name
Last Name
Full Name (first_name last_name)
Email
Lead Phone
Address
Aux Phone
Extern ID
Call & Interaction Fields
UII (Call / Interaction ID)
Pass UII
Call Start Time
Call Result
Dial Type
Ring Time (sec)
Queue Duration (sec)
Agent Duration (sec)
Recording URL
Cloud Connected Name
Gate / Queue ID (Voice)
Gate / Queue Name (Voice)
Campaign ID
Campaign Name
Agent Fields
Agent ID
Agent First Name
Agent Last Name
Agent Full Name
Agent Username
Agent Phone
Agent External ID
Agent Disposition (Voice)
Agent Notes
Agent Recording URL
SMS & Chat Fields
Chat Queue ID (SMS)
Chat Queue Name (SMS)
Chat Transcript (SMS Body)
Channel Type (SMS)
Disposition (SMS)
Enqueue Time (SMS)
Dequeue Time (SMS)
Source IP (SMS / Chat)
Browser Info (Chat)
HTTP Referer (Chat)
JSON Baggage (extra context)
⚠️ Note: This list reflects the updated RingCX integration. If you upgraded recently, some of these fields may not have been available in earlier versions.
Verification / Expected Result
After saving your mapping, the selected duration value from RingCentral is written to the Duration field in CRM Call Logs whenever a call event is received. Confirm this by opening a recent call record in the Call Logs module and checking that the Duration field is populated.
Troubleshooting / Common Errors
Symptom: The field I need isn't in the default list above. It may still exist in the RingCentral payload but not be exposed in the default mapping list yet. To resolve:
Check the field name against the RingCentral documentation.
Submit a support ticket to Dazos requesting the field be investigated and added to the mapping configuration.
Related Resources
Understanding the RingCentral VOIP Integration with Dazos CRM
What are the different VOIP system integration capabilities? (CRM)
How to stop CTM/CallRail Caller ID from populating or overwriting City, State, and Zip fields (CRM)