A user reports that the green iVerify button is missing when attempting to run an Instant VOB. Other reps or users at the same organization can still see and use the button without any issues.

⚠️ Note: If no users can see the iVerify button, this may be a role-level permission issue instead. See the related article: How to Control iVerify Button Access by User Role (CRM).

The Instant VOB (iVerify) permission can be toggled on or off at the individual user profile level. If this setting was accidentally turned off for a specific user, they will no longer see the green iVerify button — even if all other users can still access it.

An admin or Dazos Support agent can re-enable the iVerify permission directly from the affected user's profile settings. Follow the steps below:

💡 Tip: After the user refreshes their browser, they should see the green iVerify button return to its normal location in the Instant VOB workflow.

Once the permission has been re-enabled and the user has refreshed their browser, the green iVerify button should reappear. The user can confirm by navigating to the Instant VOB screen and verifying the button is visible.

If you do not have admin access to modify user profile settings, or if re-enabling the permission does not resolve the issue, contact Dazos Support. When submitting a ticket, include: