Overview
The RingCX softphone widget cannot be independently removed from the Dazos CRM interface while the RingCX integration is active. This article explains why, and what options are available if you need the widget gone.
Why the Widget Cannot Be Removed Independently
The RingCX softphone widget is tied directly to the RingCX integration. As long as the RingCX integration is enabled in your CRM, the softphone widget will remain present in the interface. There is no setting to hide or disable the widget on its own without affecting the integration itself.
Your Options for Removing the Widget
If you need to fully remove the RingCX softphone widget, you have two supported options:
Option 1 — Disable the RingCX Integration entirely: If your team no longer needs RingCX functionality, an administrator can disable the RingCX integration in CRM Settings. This will remove the softphone widget from the interface.
Option 2 — Switch back to the RingEX integration only: If your account previously used RingEX and you want to revert, switching back to the RingEX integration (without RingCX active) will remove the RingCX softphone widget.
⚠️ Note: Switching the Primary Calling Gateway from RingCentral to CTM (in Settings → CRM Settings → Integrations → VOIP Settings) will replace the RingCX widget with the CTM softphone — but this is a substitution, not a full removal. The RingCX integration remains active in this case.
Tips & Notes
💡 Tip: If you are unsure whether disabling the RingCX integration is the right step for your team, contact Dazos Support before making changes. Disabling an active integration may affect call routing, reporting, and other connected features.
⚠️ Warning: Do not disable the RingCX integration if your team is actively using it for call handling or contact center operations. Coordinate with your administrator before proceeding.