Prerequisites
Before you begin, make sure you have:
Administrator access to Dazos CRM Settings
Your CTM integration already configured and active in your instance
The date and time range of the activity you want to investigate
Steps
Navigate to the Dazos Logger. In your Dazos CRM, go to CRM Settings → Other Settings → Dazos Logger. This is where all integration activity is logged, including payloads received from CTM.
Configure filters to find the relevant log entries. Use the available filter options to narrow down the logs to the time range and integration type you are investigating. Apply your filters by clicking the filter icon.
Locate the relevant log entry and inspect the payload. Find the log entry that corresponds to the CTM call or event you are investigating. Click the icon on the row and select View details to open the detail panel. This will show you the raw payload data that Dazos received from CTM, including all field names and values.
Review your CTM configuration, connected accounts, and field mappings. To see how your CTM integration is configured — including which CTM accounts are connected and how fields are mapped — navigate to CRM Settings → Integrations → VOIP Settings → CTM tab. From here, you can review and verify all connected CTM accounts and the current field mappings for each integration.
Access API and integration resources. If you need additional documentation on API or integration capabilities, click the Help icon in the top-left corner of the CRM to access available resources.
Result
After completing these steps, you will be able to confirm whether Dazos received a payload from CTM, inspect the exact fields and values included in that payload, and identify why a lead may not have been created or why a field may be missing. You can also verify which CTM accounts are connected and review all active field mappings.
Important Notes
Dazos only reflects the data that CTM sends. If CTM does not include a value in the payload — such as a phone number, agent name, or custom field — that value will not appear in the CRM unless it is populated through another process. If a field is missing on a Lead record, always check the raw payload in the Dazos Logger first to confirm whether CTM sent the value at all.
If you review the payload and a field is absent, the issue originates on the CTM side. You will need to investigate the CTM configuration — such as the webhook setup or the tracking number settings — to determine why that value is not being sent.
If you continue to experience issues after reviewing the logger and CTM configuration, contact Dazos Support for further assistance.