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Delete a Changelog Entry Only When Unseen (iCampaign)

Overview

Release notes you write in Dazos Admin are shown to users inside every iCampaign instance. You can now remove an entry directly from the Changelog screen — but only while nobody has opened it yet. Each row tells you, before you try, whether it can still be removed.

Before You Begin

You'll need:

  • A Dazos Admin account with the Administrator or Super Administrator role.

  • At least one changelog entry in the list.

Access requirements: The status badge and the Delete action are visible only to administrators. Anyone else who opens the Changelog screen sees the list and the Edit action, with no badge and no Delete.

⚠️ If you are an administrator and still do not see the badge on any row, contact Dazos support — it usually means the panel could not reach one of the instances and is still waiting on it.

Steps

1. Open the Changelog Screen

From the left-hand menu, click Changelog.

The list shows every release note you have written, with its version, title, release date, and visibility. Each row now also carries a status badge in the first column, next to the row menu.


2. Read the Status Badge

The badge answers one question: has anyone seen this release note yet?

Badge

What it means

Can it be deleted?

Not read

No user in any instance has opened this note.

Yes

Read by N users

It has already appeared to that many users.

No

Not checked

At least one instance could not be reached, or its setup has not finished.

No

💡 Tip: Hover over a badge to see the full explanation, including the names of any instances that could not be checked.

3. Delete an Entry Nobody Has Read

Open the row menu — the small button beside the checkbox — on a row marked Not read. The menu offers Edit and Delete.

  1. Click Delete.

  2. Confirm when asked "Are you sure you want to delete this record?"

  3. The entry disappears from the list and a green Deleted message confirms it.

⚠️ Important: Deleting a release note is permanent. There is no undo, and the entry cannot be restored from this screen.

4. When an Entry Cannot Be Deleted

On a row that is not marked Not read, the Delete item is greyed out and does nothing when clicked. Hovering over it explains why.

If a delete is refused, the message tells you exactly what stopped it:

Situation

What the message says

Users have already opened the note

How many users have seen it, and in how many instances — with the instances named

An instance could not be checked

Which instance could not be reached

An entry that has already been seen cannot be removed from this screen at all. If you genuinely need it gone, raise it with engineering.

How the Check Works

What counts as "seen": Each instance keeps its own record of which user has opened which note — the same record that decides whether the release-notes popup appears for them. If that record exists anywhere, the note counts as seen.

What happens when an instance does not answer: An instance that cannot be reached, or whose setup has not finished, is treated as seen, never as unseen. That is deliberate: the panel will not delete a note on the assumption that an instance it could not ask has nothing to say. The delete is refused and the instance is named.

Because of that, one unreachable or half-configured instance is enough to make every entry undeletable until it is back. If Delete is greyed out across the whole list and every badge says Not checked, the problem is an instance, not the entry.

Why the badge can lag slightly: To keep the screen responsive while searching and paging, the badges are reused for up to half a minute before the instances are asked again. The delete itself never uses that shortcut — it always asks the instances afresh. So on rare occasions a badge may offer Delete on a note somebody has just opened; the delete is then refused, with the reason, and nothing is lost.

Need Help?

If you run into issues:

  1. Hover the status badge on the affected row and note exactly what it says.

  2. If it names an instance that could not be checked, confirm that instance is up and its setup has finished.

  3. Contact Dazos support with the badge text and the entry's version, and reference ICD-1583.

Related Resources

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