Applies To: All CRM Users
Issue:
When attempting to upgrade your user license or purchase additional iVerify credits, you may encounter an error preventing the transaction from completing.
Cause:
This error typically appears due to one of the following reasons:
The credit card on file was declined.
There is no credit card on file.
Your account balance is past due.
Resolution:
To resolve this issue, you have two options:
Contact Billing Support
Email our Billing Team at [email protected]. They can help you update your payment method or review your account status.Update Payment Method via CRM
Go to My Preferences within your CRM account.
Click on Billing to access or update your payment method.
Once your payment information is updated or your balance is settled, you should be able to proceed with upgrading your license or purchasing credits.
Still Need Help?
If you're still experiencing issues, please reach out to our support team for further assistance.