Q: Why is my Admission Alert Workflow sending to me, but not to my staff distribution list?
A: This is a common issue that almost always indicates a filtration block or denylist rule outside of the CRM itself (within your organization's mail system or our email delivery partner). When a group alias is sent too many automated messages, it can be automatically flagged as spam or inactive.
Q: What is the recommended step-by-step process to troubleshoot group workflow failure?
A: Follow these steps to isolate the issue to either the CRM trigger or the external mail domain filter:
Step | Action | Purpose & Expected Result |
1. Verify Workflow Configuration | Ensure the workflow is set to trigger correctly (e.g., Intake Opportunity Updated). Verify the Email Alert action has the group address ( | Expected Result: The workflow is active and configured correctly. |
2. Check Outgoing Server Log | Log into the Outgoing Server platform (e.g., Mandrill or your email service dashboard) to view the sending logs for the specific time the workflow was supposed to fire. | Expected Result: Search for the email subject line. If you see a "Rejected," "Bounced," or "Deferred" status for the group address, the issue is external to the CRM. |
3. Check for Bounce/Deny Status | If the log shows a rejection, check the Denylist/Bounce List within the Outgoing Server platform. If the group email is on this list, it will never receive emails. | Expected Result: The group is not found on the Denylist, or it is removed, allowing a resend attempt. |
4. Check Internal Whitelist (Safe Sender) | Confirm with your internal IT department (or Google Admin/Office 365 Admin) that | Expected Result: The email domain is not blocking the CRM sender. |
5. Test with a New Alias (Workaround) | Create a brand new distribution list (e.g., | Expected Result: If the new list works, the old group alias is permanently flagged, and the new one should be used as a workaround. |
Pro Tips / Extra Help
Review the Dazos Safe Sender Article: Refer to the article on making Dazos a safe sender to ensure all IP addresses are whitelisted by your IT team.
Group Management is Key: If other Dazos workflows (like VOB alerts) are working for the group, but this specific workflow is not, the issue may be due to a specific rule within your organization's email filters that targets the subject line or content of the Admissions Alert email.
Related Resources
[How to Make Dazos a Safe Sender (Whitelisting Guide)]
[Guide: Configuring Workflow Email Alerts]