Symptom/Error
You may experience these symptoms:
Workflow shows as triggered and "sent" in Dazos
Email recipients report that they never received the workflow email
No error messages appear in the Dazos workflow system
The workflow appears to be functioning correctly on the Dazos side
Cause
The workflow is functioning correctly, and emails are being sent from Dazos. However, the recipient's email server is blocking the emails because [email protected] has not been added as a safe sender or trusted sender.
This commonly occurs with corporate email systems, Microsoft 365, and other enterprise email platforms that have strict security filtering.
Solution
Step 1: Contact Your IT Department
Reach out to your IT department or email administrator and request that they add [email protected] to your email system's safe sender list or whitelist.
Step 2: Whitelist Configuration
Ask your IT team to configure the following settings:
Add [email protected] to the approved senders list
Configure domain settings to allow emails from this address to bypass spam filters
Ensure the sender address is not blocked by any security rules
Step 3: Test the Workflow
After the IT team has completed the whitelist configuration:
Trigger a test workflow by moving an opportunity to the relevant stage
Verify that the workflow email is now received by the intended recipients
Monitor for 24-48 hours to ensure consistent delivery
Expected Result
After implementing the whitelist solution, you should see:
Workflow emails successfully delivered to recipients
No more reports of missing emails
Consistent workflow email delivery for all triggered events
When to Contact Support
Contact Dazos Support if:
Workflow emails are still not being received after confirming [email protected] has been whitelisted
You need assistance verifying that workflows are triggering correctly
Multiple workflows are affected by similar delivery issues
You need help with Mandrill log analysis to confirm email delivery status
Related Resources
Troubleshooting Workflow Email Delivery to Email Groups - Whitelist Requirements
How to Make Dazos a Safe Sender (Whitelisting Guide)
Troubleshooting: Admit Alerts Not Populating Due to Email Domain Blocking