Symptom/Error
You may experience one or both of the following issues:
Admit alerts sent by representatives are not populating in the system
Admit alerts are arriving with significant delays
Cause
The most common cause of this issue is that your email domain is blocking emails from [email protected], which is the sender address used for admit alerts.
Solution
To resolve this issue, follow these steps:
Contact your IT department and request that they add [email protected] to your domain's safe sender list
Ask IT to configure domain settings to allow emails from this address to bypass spam filters and security blocks
Test the functionality by having a representative send a new admit alert
Verify that the alert populates correctly in your system
When to Contact Support
If admit alerts are still not populating after your IT department has added [email protected] as a safe sender, please contact Dazos support for further assistance. Include details about:
When the issue started occurring
Confirmation that the email address has been whitelisted
Any error messages you're seeing
Related Resources
For additional support with email configuration issues, contact your Dazos support team through your usual support channels.