Intro:
This guide helps resolve the issue where the “Session Expired. Click here to Log In Again” message does not disappear, preventing users from editing or navigating in Dazos CRM.
Symptom / Error:
A yellow banner appears at the top-right corner stating:
“Session Expired. Click here to Log In Again.”
Clicking the message does not dismiss it, and attempting to edit a record (e.g., Sales Stage) causes the screen to grey out.
Cause
This behaviour can stem from one or more of the following:
Browser cache or stored authentication tokens that have become inconsistent with backend session state.
Corrupted or stale local session data in the browser (particularly in Google Chrome).
A session refresh between the browser and the CRM backend failed or was interrupted.
Having multiple active tabs or devices logged into the CRM simultaneously, causing session inconsistencies.
A browser extension that interferes with cookies, authentication tokens, or session refresh logic.
Solution
Below are the recommended steps to resolve the issue:
Log out of the CRM completely on all tabs/devices.
In your browser (example: Google Chrome), clear cache and cookies:
Navigate to
chrome://settings/clearBrowserDataSelect the Advanced tab.
Set “Time range” to All time.
Check “Hosted app data” (and optionally “Cached images and files” & “Cookies and other site data”).
Click Clear data.
Restart Chrome.
Disable browser extensions (see detailed “Browser Extension” section below).
After disabling, re-open the browser, log in to the CRM again, and check if the banner disappears and editing/navigation works properly.
If still unresolved, test with:
Incognito mode in Chrome, or
A different browser (for example, Microsoft Edge or Safari).
Ensure your OS and browser are up-to-date.
If the banner persists even in another browser/incognito, proceed to the Escalation step below.
Browser Extension – In-Depth
Because extensions can modify cookies, intercept network requests, or alter browser behaviour, they frequently cause session-related issues in web apps.
Why this matters:
Some ad-blockers, privacy enhancements, or security extensions may strip cookies or block sessions from renewing, causing the “session expired” banner to persist.
Extensions may also interfere with embedded iframe content, cross-domain cookies, or session tokens.
Testing in Incognito (which disables most extensions by default) often confirms whether an extension is the culprit.
What to do:
Open Chrome and navigate to
chrome://extensions/.Disable all extensions (toggle off) or remove those you suspect may conflict.
Restart the browser and check the CRM behaviour.
If the issue is resolved, re-enable extensions one at a time, restarting or refreshing the CRM after each one, until you identify the one causing the conflict.
Once identified, either remove that extension or configure it to exclude the CRM domain (e.g., a whitelist or allow-list rule).
For future prevention:
Keep extensions up to date.
Review permissions and disable those you don’t use.
Allow cookies/site data for your CRM domain if your extension has cookie-blocking features.
Workaround
Until the issue is fully resolved, you may continue working by using Incognito mode or switching to another browser. This bypasses extension interference and may let you access the CRM uninterrupted.
Escalation
If you've followed all steps above and the problem remains, please contact Dazos Support with the following information:
A screenshot of the error banner.
Browser name and version, and OS version.
Date and time when the issue occurred.
Whether the issue occurs in Incognito mode or in a different browser.
Whether any extension was identified as the cause (if you followed the extension-troubleshooting steps).