Symptoms
You may experience these issues:
Field initially appears editable with a pencil icon
After selecting a value and saving, the pencil icon disappears
Field becomes completely non-editable
Multiple page refreshes may temporarily restore editing capability, but inconsistently
Other fields in the same section continue working normally
Root Cause
This occurs when a field block becomes corrupted, typically in the Web Traffic Data block. When the majority of fields in a block are hidden, it can cause remaining visible fields to lose their editing functionality.
Solution
To fix this issue, you'll need to move the affected field to a new or different block:
Identify which block contains the problematic field (commonly the Web Traffic Data block)
Create a new field block in your CRM layout
Move the affected picklist field from the corrupted block to the new block
Save the layout changes
Test the field to confirm editing functionality is restored
Note: This solution requires admin permissions to modify CRM layouts and field blocks.
When to Contact Support
Contact Dazos support if:
You don't have admin permissions to modify field blocks
The issue persists after moving fields to a new block
You're unsure which block contains the problematic field
Multiple fields across different blocks are affected
Prevention
To avoid this issue in the future:
Avoid hiding the majority of fields within a single block
Regularly review field block configurations
Distribute fields across multiple blocks rather than concentrating them in one block