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Troubleshooting Corrupted Field Blocks in CRM - Field Edit Icons Disappearing (CRM)

This guide helps resolve issues where CRM fields become non-editable after saving. This commonly affects fields in the Web Traffic Data block where the edit (pencil) icon disappears after making changes.

Symptoms

You may experience these issues:

  • Field initially appears editable with a pencil icon

  • After selecting a value and saving, the pencil icon disappears

  • Field becomes completely non-editable
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  • Multiple page refreshes may temporarily restore editing capability, but inconsistently

  • Other fields in the same section continue working normally

Root Cause

This occurs when a field block becomes corrupted, typically in the Web Traffic Data block. When the majority of fields in a block are hidden, it can cause remaining visible fields to lose their editing functionality.
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Solution

To fix this issue, you'll need to move the affected field to a new or different block:

  1. Identify which block contains the problematic field (commonly the Web Traffic Data block)
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  2. Create a new field block in your CRM layout
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  3. Move the affected picklist field from the corrupted block to the new block
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  4. Save the layout changes
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  5. Test the field to confirm editing functionality is restored

Note: This solution requires admin permissions to modify CRM layouts and field blocks.
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When to Contact Support

Contact Dazos support if:

  • You don't have admin permissions to modify field blocks

  • The issue persists after moving fields to a new block

  • You're unsure which block contains the problematic field

  • Multiple fields across different blocks are affected

Prevention

To avoid this issue in the future:

  • Avoid hiding the majority of fields within a single block

  • Regularly review field block configurations

  • Distribute fields across multiple blocks rather than concentrating them in one block

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