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Troubleshooting Daily Password Reset Requirements - Check Login URL

This guide helps resolve a common issue where users need a password reset link every single time they try to log in, despite successful logins after each reset.

Symptom/Error

Users report the following pattern:

  • User receives password reset link and can log in successfully

  • Next day (or session), user cannot log in with the same credentials

  • Admin must send another reset link for user to access the system

  • This cycle repeats daily or with each login attempt

  • Other users in the organization can log in normally

Most Common Cause

When users need reset links for every login attempt, the most frequent cause is logging into the wrong Dazos application. Users often confuse the login URLs for Dazos CRM and Dazos IQ, which have separate authentication systems.
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Solution

Step 1: Verify the Correct Login URL

Ask the user which URL they are using to log in. The correct Dazos CRM URL should be:

[instance].dazoshealth.com

For example: Dazos.dazoshealth.com
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Step 2: Check if User is Accessing Dazos IQ Instead

If the user is trying to log into Dazos IQ instead of Dazos CRM:

  • The login screens look similar and are easy to confuse

  • IQ has separate user authentication from CRM

  • Reset links work because they reset the correct CRM account, but user returns to the wrong IQ URL

Step 3: Direct User to Correct Login Page

Provide the user with the correct CRM login URL and ask them to bookmark it to prevent future confusion.
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Step 4: Test Login with Correct URL

Have the user log in using the correct CRM URL with their existing credentials (no new reset needed if they just received one).
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IQ: [instance].dazoshealth.com/users/login/
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CRM: [instance].dazoshealth.com/crm/
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Expected Result

After using the correct login URL, the user should be able to:

  • Log in successfully with their existing credentials

  • Stay logged in for normal session duration

  • Log in again the next day without needing a reset link
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If URL is Not the Issue

If the user confirms they are using the correct CRM URL, proceed with standard login troubleshooting:

  1. Test login in incognito/private browser window

  2. Clear browser cache and cookies

  3. Check browser password manager for conflicting saved passwords

  4. Verify user is typing password manually (not copy/paste)

When to Contact Support

Escalate to Dazos Support if:

  • User confirms correct CRM URL but daily resets continue

  • Browser troubleshooting steps don't resolve the issue

  • Multiple users experience the same pattern

⚠️ Note: When contacting support, include the user's email address and confirm which troubleshooting steps have been completed.
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Related Resources

  • How can I manage user accounts and assist with login issues in Dazos CRM?

  • How to Send a Password Reset Email (CRM)

  • Troubleshooting Invalid Credentials Login Error Dazos (CRM)

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