Symptom/Error
You may experience the following symptoms:
Intermittent login failures with 'Incorrect Username or Password' error messages
Need to attempt login multiple times before successful access
Password reset links failing with 'Incorrect Username' errors
Cause
These issues often occur when you're accessing Dazos through a redirect URL instead of the direct CRM link. When the URL shows '/user/login/', it indicates redirection to a different login page that may cause authentication problems.
Solution
Follow these steps to resolve the login issue:
Check your current URL - Look at the web address in your browser when trying to log in
Identify if you're using a redirect URL - If the URL contains '/user/login/', you're being redirected
Use the correct direct CRM URL - Navigate directly to: https://[your-instance].dazoshealth.com/crm/
Replace [your-instance] with your organization's specific instance name
Bookmark the correct URL for future use
Expected Result
Using the correct direct CRM URL should eliminate intermittent login issues and provide consistent access to your Dazos CRM system.
When to Contact Support
Contact Dazos Support if you:
Continue experiencing login issues after using the correct direct URL
Are unsure of your correct instance name
Need help identifying the proper CRM link for your organization
⚠️ Note: Always use the direct CRM URL format (https://[instance].dazoshealth.com/crm/) rather than bookmark pages that may redirect to different login interfaces.