Symptom/Error
When attempting to log into the Dazos mobile app, you experience:
App appears to attempt login for a brief moment but then stops
No error message appears on screen
Login attempt appears to "glitch" and nothing happens
Other team members can successfully log in using the same identifier and setup
Cause
When mobile app login fails but teammates can log in with the same setup, this typically indicates device-specific issues such as cached login data, network connectivity problems, or app installation issues rather than credential problems.
Solution
Follow these troubleshooting steps in order to resolve the login issue:
Step 1: Verify Identifier Spelling
Double-check that the identifier is spelled exactly correctly, including proper capitalization and spacing. For example, "Dazos" should have a capital D and no spaces.
Step 2: Test Web Login First
Before continuing with mobile app troubleshooting, test your credentials on the web version:
Go to your organization's Dazos web login page
Use the same identifier, username, and password
If web login works, your credentials are correct and the issue is mobile-specific
If web login fails, contact support for password reset assistance
Step 3: Force-Close and Reopen App
Completely close the Dazos mobile app and reopen it:
On iOS: Double-tap home button and swipe up on the Dazos app
On Android: Use recent apps button and swipe away the Dazos app
Reopen the app and attempt login again
Step 4: Uninstall and Reinstall App
If force-closing doesn't resolve the issue:
Completely uninstall the Dazos app from your device
Restart your phone
Reinstall the app from the app store
Attempt login with your credentials
💡 Tip: This step clears any cached state from previous failed login attempts.
Step 5: Try Different Network Connection
Switch from your current network connection to test if network restrictions are causing the issue:
If on work Wi-Fi or VPN, switch to cellular data temporarily
If on cellular data, try a different Wi-Fi network
Attempt login on the new connection
Escalation
Contact Dazos support if:
All troubleshooting steps have been completed but login still fails
Web login also fails (indicating a credential issue)
Multiple team members experience the same mobile app login issue
You need assistance with password reset or account verification
When contacting support, provide:
Your organization identifier
Confirmation of whether web login works
Which troubleshooting steps you've already completed
Your device type and operating system version
Related Resources
How can I manage user accounts and assist with login issues in Dazos CRM?
Mobile app installation and setup guides
Password reset procedures