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JotForm Integration Shows 'No Forms Found' Error on HIPAA-Enabled Accounts (CRM)

Overview This guide helps you resolve the "No forms found. Make sure your API key is correct and JotForm is activated" error when connecting a HIPAA-enabled JotForm account to Dazos CRM. This error occurs even when a valid API key is used.

Symptom

After entering a valid JotForm API key in Dazos CRM and attempting to connect, a blue error banner appears with the following message:
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"No forms found. Make sure your API key is correct, and JotForm is activated."

No forms are listed, and the integration cannot proceed to field mapping.
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Cause

This error occurs when your JotForm account has HIPAA Safe Mode enabled. HIPAA-enabled JotForm accounts require API requests to be directed to hipaa-api.jotform.com instead of the standard api.jotform.com endpoint.
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When Dazos CRM sends a request to the standard endpoint for a HIPAA-enabled account, JotForm returns a 301 Moved Permanently redirect. The integration does not automatically follow this redirect, which causes the connection to fail — even though the API key itself is valid and the forms exist in the account.
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How to identify if this applies to you:

  • You have confirmed your JotForm API key is valid and has full access permissions.

  • Forms exist in your JotForm account.

  • Your JotForm account has HIPAA compliance / Safe Mode enabled.

  • The standard JotForm integration steps have been followed correctly but the error persists.

Escalation

This issue cannot be resolved through configuration alone — it requires a fix on the Dazos platform side to support the HIPAA API endpoint, and must be escalated to the engineering team.
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If you're seeing the 'No forms found' error and believe your JotForm account has HIPAA Safe Mode enabled, contact Dazos Support immediately with:

  • Your Dazos CRM instance URL (e.g., https://yourorg.dazoshealth.com)
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  • Confirmation that your JotForm account is HIPAA-enabled
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  • A screenshot of the error banner in CRM Settings
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  • Your JotForm API key (confirm it has full access permissions)

Solution

Once Dazos Support and engineering have applied the HIPAA endpoint fix to your instance, complete the integration using a webhook:

  1. Log in to Dazos CRM and navigate to Settings → CRM Settings → JotForm Settings.
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  2. Confirm that your JotForm API key is entered correctly in the Form API Key field.
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  3. Your forms should now load successfully. Map your form fields as needed.
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  4. To connect your JotForm forms to Dazos, add the following webhook URL to each form's webhook configuration in JotForm: https://[your-instance].dazoshealth.com/crm/JotformWebhook.php (Replace [your-instance] with your specific Dazos subdomain.)
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  5. In JotForm, navigate to your form's Settings → Integrations → Webhooks and paste the webhook URL provided by Dazos Support. [Screenshot: JotForm's Settings → Integrations → Webhooks panel with the Dazos webhook URL entered] Caption: Adding the Dazos webhook URL in JotForm's webhook configuration.
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  6. Include the required custom header values in the webhook configuration as instructed by your Dazos Support agent, including assigned_user_id and publicid.

⚠️ Note: The exact webhook URL is specific to your Dazos instance. Contact Dazos Support to obtain the correct URL for your account.


Related Resources

  • JotForm Integration Settings — Standard Setup Guide

  • How to Generate a JotForm API Key

  • How to Configure a Webhook in JotForm

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