Symptom: "No Forms Found" Error Banner
After entering a valid JotForm API key in Dazos CRM settings, you may see a blue error banner that says: "No forms found. Make sure your API key is correct and JotForm is activated."
This happens even though you know your API key is valid and your JotForm account currently has active forms.
Cause: HIPAA Account Endpoint Mismatch
This error typically occurs when your JotForm account is HIPAA-enabled (also known as "Safe Mode"). HIPAA-enabled JotForm accounts use a different, secure API endpoint (hipaa-api.jotform.com) instead of the standard endpoint (api.jotform.com).
When Dazos attempts to connect using the standard endpoint, JotForm returns a 301 redirect error, which causes the integration to fail.
How to Verify Your Account Type
To confirm if your JotForm account is HIPAA-enabled, log into your JotForm account. Check your account settings or look for "HIPAA" or "Safe Mode" indicators. HIPAA accounts typically feature these additional compliance settings.
Solution: Backend Endpoint Configuration
⚠️ Warning: Do not repeatedly try entering your API key or creating new keys. The issue is not with your API key, but rather with the backend endpoint configuration.
If you encounter this error with a HIPAA-enabled JotForm account, follow these steps:
Contact Dazos Support: Reach out to our team immediately and explicitly mention that your JotForm account is HIPAA-enabled.
Provide necessary details: Give your support agent your JotForm API key, confirmation of your HIPAA/Safe Mode status, and the specific error message you are seeing.
Wait for technical resolution: Our development team will manually configure your specific integration to use the correct HIPAA endpoint.
Escalation: When to Contact Support
Contact Dazos Support if you get the "No forms found" error despite having a valid API key. This is especially important if your JotForm account is HIPAA-enabled or uses Safe Mode, as standard troubleshooting steps will not resolve the issue.
💡 Tip: When submitting your ticket, use the phrase "HIPAA endpoint issue" to help our team quickly identify and route the problem to the right developers.