Overview
Access to JotForm Settings in Dazos CRM requires Super Admin-level permissions, which are reserved exclusively for internal Dazos Support and Tech staff. This access level is not available to any customer-side role, including customer Admin users, regardless of their permission settings.
If you or one of your users is seeing a "Wrong Access" message when navigating to Integrations → JotForm Settings, this is expected behavior — it is not a misconfiguration of your role or permissions.
Why This Matters
Unlike many other CRM settings that can be managed by a customer Admin, JotForm Settings is a system-level integration configuration that requires backend access. Adjusting role privileges or user permissions within your CRM instance will not resolve this error — the restriction is by design.
⚠️ Important: Do not attempt to resolve this by modifying user roles or editing role privileges in Settings → CRM Settings → User Management → Roles. This will not grant access to JotForm Settings and is not the correct path forward.
What the "Wrong Access" Error Means
When a customer Admin user navigates to Integrations → JotForm Settings and sees a "Wrong Access" page, it means the system has detected that the user does not have the required Super Admin permissions to view or modify that section.
This error will persist even after logging out and back in, or after a Dazos Support agent reviews and updates the user's standard permissions.
How to Get JotForm Configured
Since JotForm Settings requires Super Admin access (internal Dazos staff only), customers who need JotForm configured must contact Dazos Support. Our team will handle the setup on your behalf.
When submitting your request, please be prepared to provide the following details so our team can configure the integration efficiently:
Your JotForm API key
The specific JotForm(s) you want to connect
The CRM fields you want to map to JotForm submission fields
Any workflow or automation requirements related to the integration
💡 Tip: The more detail you provide upfront, the faster our team can complete the setup for you.
Super Admin vs. Customer Admin: Key Differences
Understanding the distinction between these two access levels can help set the right expectations:
Super Admin: Reserved exclusively for internal Dazos Support and Tech staff. Controls advanced system settings and integrations such as JotForm Settings. Cannot be granted to customer users.
Customer Admin: Available to designated users within a customer's organization. Controls user management, role assignments, and standard administrative tasks within the CRM instance. Does not include access to JotForm Settings.
⚠️ Warning: Super Admin access should never be granted to customer users. If you believe you need elevated access for a specific reason, please contact Dazos Support to discuss the appropriate solution.
When to Contact Support
Reach out to Dazos Support if you need to:
Set up a new JotForm integration (connect your JotForm account, add forms, configure field mappings)
Update or modify an existing JotForm integration configuration
Troubleshoot issues with an existing JotForm integration that is not functioning as expected