Common Symptoms
iVerify iFrame displays with default fonts instead of your website's fonts
iFrame styling doesn't match your site's appearance
Two identical forms appear on the same page (duplicate forms)
Possible Causes
Backend font inheritance issue: Your site does not have global font styles to be applied to the form
Duplicate form implementation: Both a custom form and the iFrame are embedded on the same page
Domain authorization: The domain hosting the iFrame isn't properly authorized in iVerify settings
Solution Steps
Step 1: Check for Backend Issues
If the iFrame isn't inheriting fonts properly, this is due to your site not having global styles specified that the form could inherit. Please have your web designer / developer add global styles for general forms and fonts (i.e. using the .body and .input tags).
Step 2: Remove Duplicate Forms
Check if you have both a custom form and the iVerify iFrame on the same page:
Review your page source code or content management system
Look for duplicate form elements or multiple insurance verification forms
Remove any custom-built forms if you're using the iVerify iFrame
Keep only the iVerify iFrame embed code
Step 3: Verify Domain Authorization
Ensure your domain is properly authorized in iVerify settings:
Go to Settings > CRM Settings > Integrations > iVerify iFrame Settings
Add your exact domain (e.g., yoursite.com) to the authorized domains list
Save the settings
Select your domain from the dropdown to configure page settings
Note: The iFrame will only work on authorized domains.
Expected Result
After resolving these issues, the iVerify iFrame should:
Display only once on your page
Automatically inherit your website's default fonts and styling
Match your site's overall appearance
When to Contact Support
Contact support if:
Font inheritance issues persist after domain authorization
You suspect a backend technical issue is preventing proper styling
You need assistance identifying duplicate forms on your page
The iFrame continues to display incorrectly after following all troubleshooting steps