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Troubleshooting iVerify iFrame Font and Styling Issues (CRM)

This guide helps resolve issues where the iVerify iFrame isn't inheriting your website's font and styling properly, or when duplicate forms appear on your page.


Common Symptoms

  • iVerify iFrame displays with default fonts instead of your website's fonts

  • iFrame styling doesn't match your site's appearance

  • Two identical forms appear on the same page (duplicate forms)


Possible Causes

  • Backend font inheritance issue: Your site does not have global font styles to be applied to the form

  • Duplicate form implementation: Both a custom form and the iFrame are embedded on the same page

  • Domain authorization: The domain hosting the iFrame isn't properly authorized in iVerify settings


Solution Steps

Step 1: Check for Backend Issues

If the iFrame isn't inheriting fonts properly, this is due to your site not having global styles specified that the form could inherit. Please have your web designer / developer add global styles for general forms and fonts (i.e. using the .body and .input tags).


Step 2: Remove Duplicate Forms

Check if you have both a custom form and the iVerify iFrame on the same page:

  1. Review your page source code or content management system

  2. Look for duplicate form elements or multiple insurance verification forms

  3. Remove any custom-built forms if you're using the iVerify iFrame

  4. Keep only the iVerify iFrame embed code


Step 3: Verify Domain Authorization

Ensure your domain is properly authorized in iVerify settings:

  1. Go to Settings > CRM Settings > Integrations > iVerify iFrame Settings

  2. Add your exact domain (e.g., yoursite.com) to the authorized domains list

  3. Save the settings

  4. Select your domain from the dropdown to configure page settings

Note: The iFrame will only work on authorized domains.


Expected Result

After resolving these issues, the iVerify iFrame should:

  • Display only once on your page

  • Automatically inherit your website's default fonts and styling

  • Match your site's overall appearance


When to Contact Support

Contact support if:

  • Font inheritance issues persist after domain authorization

  • You suspect a backend technical issue is preventing proper styling

  • You need assistance identifying duplicate forms on your page

  • The iFrame continues to display incorrectly after following all troubleshooting steps


Related Resources

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