Common Symptoms
Users seeing treatment programs from other entities (e.g., Ascension users seeing WisePath data)
List views show the same opportunities regardless of which view is selected
Missing opportunities or incorrect record counts
"Access Denied" errors when clicking on specific list views
Cross-contamination of data between separate entities
Root Causes
These visibility issues typically occur due to:
Incorrect Treatment Program mapping for individual users
Missing or misconfigured entity separation settings
Browser cache issues are preventing proper list view refresh
Permission restrictions that are either too broad or too narrow
Solution Steps
1. Check Treatment Program Mapping
Verify that each user is mapped to only the treatment programs they should access:
Review the user's Treatment Program assignments in the system
Ensure no unauthorized programs are included in their mapping
Remove access to any programs belonging to other entities
2. Configure Entity Separation Settings
For complete data separation between entities:
Verify entity-specific permission configurations
Ensure treatment program access is restricted to authorized records only
Test by searching for opportunities across unauthorized treatment programs to confirm restrictions work
3. Refresh List Views and Clear Cache
If list views are not updating correctly:
Log out of Dazos completely
Clear browser cookies and cache
Log back in and test the affected list views
4. Adjust List View Permissions
If specific list views show "Access Denied" errors:
Review permissions for the affected list views
Update access settings as needed
Test each list view individually to confirm proper access
Verification
After implementing the fix:
Users should only see treatment programs from their authorized entity
Each list view should display unique, entity-specific opportunities
No "Access Denied" errors should occur when accessing permitted views
Cross-entity data contamination should be eliminated
When to Contact Support
Contact Dazos Support if:
Permission adjustments don't resolve the visibility issues
Data discrepancies persist between Dazos and external systems
Access errors continue after cache clearing and permission updates
You need assistance with complex multi-entity permission mapping
Related Resources
User Permission Management guides
Treatment Program configuration documentation
Browser troubleshooting for cache-related issues