Before You Begin
Verify that your facility provides multiple levels of care (e.g., Inpatient, Outpatient, IOP)
Confirm you have admin access to contact Dazos Support
Identify the specific program types that need separate routing
Steps
1. Identify the Issue
If you notice that screenings for different levels of care are being incorrectly routed (e.g., Outpatient screenings pushing through as Inpatient), this indicates you need additional treatment program options.
2. Contact Dazos Support
Reach out to Dazos Support and request additional treatment program options for your facility. Provide the following information:
Your facility name
Current treatment program name in the system
The different levels of care you offer (e.g., Inpatient, Outpatient, IOP)
Suggested names for the new program options
3. Wait for Program Creation
Dazos Support will create the additional treatment program options in your system. For example:
"DRC" (for inpatient intake and evaluation)
"DRC IOP/OP Intake and Eval" (for outpatient intake and evaluation)
4. Select Appropriate Program During Patient Intake
Once the new options are available, your intake team should:
Select the appropriate treatment program based on the level of care needed
Use the inpatient option for patients requiring inpatient services
Use the outpatient/IOP option for patients requiring outpatient services
Verification / Expected Result
After the additional treatment programs are created:
You will see multiple program options for your facility in the treatment program dropdown
Patients will be correctly routed to the appropriate level of care in your EMR
Outpatient screenings will no longer incorrectly push through as Inpatient
Each level of care will have its own dedicated program pathway
Troubleshooting / Common Errors
Programs not appearing after creation:
Refresh your browser and log back into Dazos
Clear browser cache if needed
Contact support if programs still don't appear after 24 hours
Still seeing incorrect routing:
Verify staff are selecting the correct program option during intake
Double-check that the EMR mapping is configured properly for the new programs
Confirm with support that the new programs are properly linked to your EMR