Purpose
This guide helps resolve editing issues with the 'Viable VOB' checkbox field in the Web Traffic section after system updates. This field is critical for Google Ads conversion tracking through CTM integration.
Symptom/Error
After a system update, you cannot edit the 'Viable VOB' checkbox field in the Web Traffic section of Intake Opportunities. The pencil edit icon is missing or the field appears locked.
This prevents proper CRM communication with Google Ads through CTM for conversion tracking.
Cause
System updates may occasionally apply restrictions that disable direct editing permissions for specific fields, including the Viable VOB checkbox.
Solution
Contact Dazos Support to have the field editing permissions restored. Our technical team can:
Verify the field restriction status in your account settings
Re-enable field editing permissions for the Viable VOB checkbox
Restore the pencil edit icon functionality
After permissions are restored:
Refresh your browser completely
Navigate to the Web Traffic section in your Intake Opportunity
Confirm the pencil edit icon appears next to the Viable VOB checkbox
Test editing the field to ensure it saves properly
When to Contact Support
Contact Dazos Support immediately if:
The Viable VOB checkbox cannot be edited after a system update
The pencil edit icon is missing from critical fields
Your Google Ads conversion tracking is impacted due to field restrictions
This issue requires backend permission adjustments that only our technical team can perform.
Related Resources
For questions about CTM integration or Google Ads conversion tracking setup, please contact your Customer Success Manager or Dazos Support.