Symptom / Error
iScreen Tables are correctly mapped and the referral vendor (RVK) is sending the right field values, but data is not populating in the destination CRM fields. Field values remain blank despite correct mapping configuration.
Cause
The referral vendor system is sending data in JSON encoded format instead of the expected array format. The CRM cannot properly parse JSON encoded payloads, causing mapped values to appear blank even when configuration is correct.
Solution
Step 1 — Verify Field Mapping Configuration
Confirm iScreen Tables field mappings are correctly configured
Verify mapped fields exist and are properly named in both systems
Confirm the referral vendor is actively sending data (rule out a connection issue)
Step 2 — Identify the Data Format Issue
Check recent submissions to confirm values are missing despite proper mapping
Verify the issue is occurring consistently across multiple submissions
Confirm the mapping itself is working but data parsing is failing
Step 3 — Contact Integration Support
This issue requires technical intervention on the vendor side. Contact Dazos Support with:
Confirmation that field mappings are properly configured
Examples of submissions where data should have appeared but didn't
The specific referral vendor system involved (RVK, etc.)
⚠️ Note: The referral vendor's technical team will need to modify their integration to send data as an array format instead of JSON encoded format.
Verification / Expected Result
After the integration is corrected on the vendor side:
iScreen Tables field mappings will function properly
Mapped values will appear correctly in CRM fields
Data will sync consistently for all new submissions
When to Contact Support
Contact Dazos Support if:
You've confirmed field mappings are correct but values still don't appear
The issue persists across multiple referral submissions
You need assistance coordinating the technical fix with your referral vendor
You're unsure whether the issue is mapping-related or data format-related
Related Resources
iScreen Tables Configuration Guide
Field Mapping Best Practices
Referral Integration Troubleshooting