Tracks the total number of times recipients have clicked on links within the email. This may include multiple clicks from the same recipient if they click on links more than once.

Tracks the total number of times the email was opened or accessed. This may include repeat opens from the same recipient if they open the email multiple times.

These fields are located in the Emails related module within the Accounts module. The Emails section displays emails sent, email campaigns sent, and signed documents sent that are associated with a specific account.

The CRM uses one-to-many relationships, allowing one Account to have many associated Emails and creating a full history of email engagement. Both Click Count and Access Count start at zero when an email is first sent and increment as recipients interact with the email.

⚠️ Note: There may be delays in reporting — these counts might not update immediately after email interactions occur.

These engagement metrics are useful for:

💡 Tip: For broader email analytics and campaign-level performance tracking, refer to the iCampaign email analytics documentation.

For broader email analytics and campaign performance tracking, see the iCampaign email analytics documentation.