Before You Begin
⚠️ Important: To restore payer codes correctly, you'll need the exact payer codes from the pVerify list. If you don't have pVerify access, contact support to look up the correct codes for you.
💡 Pro Tip: Always use the format [Code - Name] when adding payer values to avoid duplicates and errors.
Steps to Restore Missing Payer Codes
Step 1: Re-enable Global Picklist
Navigate to Settings → Module Management → Module Layouts & Fields → Accounts → Insurance Provider → Payer Code (Vobs)
Check Use global picklist and click Save
Step 2: Add Missing Payer Code Values
Go to Settings → Module Management → Picklist Field Values
In Select module, choose VOB
In Select Picklist in Vobs, choose Payer Code
Click Add Value and enter each missing payer in the format: Code - Name
Example: 00980 - Aetna Better Health (FL)
Important: After adding the value, click directly on the new value text, then save the picklist. This step is required for the value to save properly.
Step 3: Get Correct Payer Codes
To find the exact payer codes needed:
Access the pVerify payer list: https://premium.pverify.com/Payers/List
Search for your missing payer codes and copy the exact code and name
If you don't have pVerify access, contact support to look up the correct codes for you
Verification / Expected Result
After completing these steps:
The missing payer codes will reappear in the VOB Payer Code dropdown
Users can select the restored payer codes when processing VOBs
The payer codes will work correctly for your VOB team workflow
Troubleshooting / Common Errors
Values not appearing: Ensure you checked "Use global picklist" in Step 1 and saved the changes
Cannot save new values: Remember to click on the actual text of the value you added before saving the picklist
Duplicate errors: Check the All Values tab first to confirm the payer codes aren't already present in the picklist