Dazos

- Active CRM account
- Logged in to the CRM system

Log in to the CRM — you will be redirected to the main dashboard.

Locate the circular icon in the bottom-right corner of your dashboard and click it to open the ticket tracking menu.

In the ticket tracking menu, you'll see your tickets grouped by status:

- Active messages
- Backlog
- Resolved tickets
- Tickets in progress
- Tickets awaiting your confirmation

1. Log in to the CRM — you will be redirected to the main dashboard. 
2. Locate the circular icon in the bottom-right corner of your dashboard and click it to open the ticket tracking menu. 
 
 
3. In the ticket tracking menu, you'll see your tickets grouped by status:
 - Active messages
 - Backlog
 - Resolved tickets
 - Tickets in progress
 - Tickets awaiting your confirmation

Click on any ticket to view more details about its status.

1. Click on any ticket to view more details about its status.

After clicking the circle icon, you should see a list of your tickets grouped by status. You can click each ticket to see further details.

Refresh the page or clear your browser cache

Make sure you are on the main dashboard after login

- Refresh the page or clear your browser cache
- Make sure you are on the main dashboard after login

Contact support if tickets are still missing

- Ensure you're using the correct account
- Contact support if tickets are still missing

Circle icon opens chat service instead of ticket tracker:

Try refreshing the page and clicking the icon again

- This may indicate a temporary sync issue
- Try refreshing the page and clicking the icon again
- Contact support if the issue persists

Contact Dazos Tech Support for further assistance with ticket tracking

- Contact Dazos Tech Support for further assistance with ticket tracking

Overview

This guide explains how to track your support tickets directly from the CRM dashboard so you can quickly review their current status, including resolved, in progress, and tickets awaiting your confirmation.

How to Track Support Tickets in the CRM Dashboard (CRM)

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How to Track Support Tickets in the CRM Dashboard (CRM)

Before You Begin

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